Refund Policy

1. Hosting Services — 30-Day Guarantee

Nexlara LLC offers a 30-day money-back guarantee on all hosting plans, including Web Hosting, VPS Hosting, Managed WordPress Hosting, and Email Hosting.

If you are not completely satisfied with your hosting service for any reason within 30 days of your initial purchase, you are entitled to a full refund. No questions asked.

To request a refund, email [email protected] from the email address associated with your account, stating your order reference and the reason for your refund request. We will process all eligible refunds within 5–10 business days to your original payment method.

2. Eligibility Conditions

To be eligible for a refund under our 30-day guarantee, your request must be submitted within 30 calendar days of the purchase date.

3. Cancellation Policy

You may cancel your Nexlara hosting service at any time by contacting our support team at [email protected] or through your account dashboard. There are no long-term contracts and no cancellation fees.

Upon cancellation:

• Your service will remain active until the end of the current billing period.
• No further charges will be made to your payment method.
• If cancelled within 30 days of initial purchase, you are entitled to a full refund under our money-back guarantee.
• Cancellations after 30 days are not eligible for a refund for the remaining period.

We do not offer prorated refunds for mid-cycle cancellations outside of the 30-day guarantee window. Please ensure you cancel before your next renewal date to avoid being charged for an additional period.

4. Domain Registrations — Non-Refundable

Domain name registrations, transfers, and renewals are strictly non-refundable once processed. This is because we immediately incur costs with our upstream domain registrars upon completing a domain transaction, and these costs are not recoverable.

Before registering a domain, please ensure you have entered the correct domain name and extension. Nexlara is not responsible for typographical errors made by the customer during registration.

5. Services Not Covered

Domain name registrations and transfers are not eligible for refund, as these costs are immediately passed to the upstream registrar upon processing.

6. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank. Chargebacks incur significant fees and administrative costs for our business. Accounts that initiate unjustified chargebacks may be permanently suspended.

If you believe there has been an unauthorised transaction on your account, please contact us immediately at [email protected] and we will investigate promptly.

7. How to Request a Refund

8. Contact

For refund enquiries, please contact us at [email protected]. Our support team is available Monday–Friday, 9am–6pm GMT, and will respond within 1 business day.